Delivery, made clearer.
Is delivery free?
Yes. Shipping is free to the United States, with no minimum order value. The shipping charge is $0; any applicable sales taxes are shown separately at checkout.
What is the estimated delivery time?
Delivery timing varies by product, selected option and address. Read the estimate on the product page. Carrier transit estimates after dispatch exclude order processing time. Contact support@pawniko.com before ordering to confirm the current processing time and total estimate.
What does “business days” mean?
Business days generally mean Monday to Friday, excluding public holidays.
Can I order from another country?
Pawniko currently serves customers in the United States. Enter your U.S. delivery address at checkout to see available delivery options.
What should I do if delivery is late?
Contact Pawniko with your order number and the email address used at checkout so we can review your order.
Where can I find a delivery update?
Check the order and shipping messages you have received. If you cannot find an update, contact us with your order number.
Know your options.
Which payment methods are accepted?
Card payment is currently displayed at checkout. Review the available payment methods and final total before confirming. Available methods may vary; use the options shown at checkout.
Can I pay in four installments?
Installment options, if available, are shown at checkout and are subject to the payment provider's eligibility requirements. We do not guarantee approval.
How do I get 10% off my first order?
Enter WELCOME10 in the discount-code field at checkout for 10% off eligible items on your first order. The automatic litter box is excluded. Check that the discount appears in the order summary before paying.
What if WELCOME10 is not accepted?
Check the spelling and whether this is your first order. Contact us before paying if the discount does not appear; do not assume it will be added afterward.
Can I combine discount codes?
Discount combinations depend on the offer's checkout settings. The final order summary shows the discounts accepted for your purchase.
Why was my payment declined?
Check your details with your bank or payment provider. Do not send card details or passwords through the contact form.
Which currency will I pay in?
Our store prices are in U.S. dollars (USD). Check the currency and final total displayed at checkout before payment. Your bank or payment provider can explain any conversion fees.
Help after you order.
How do I request a return?
Contact us with your order number, the item concerned and your request. Ask for return instructions before sending an item back.
What is the return period?
You may request a change-of-mind return within 30 calendar days after delivery. Eligible items must be unused, in substantially the same condition received, and include their supplied components. See our return and refund policy. This voluntary offer does not reduce applicable statutory rights.
Are return shipping costs covered?
For an eligible change-of-mind return, you pay return shipping. We do not charge a restocking fee. Where a return is necessary because of our error or a verified defect, we cover reasonable return-shipping costs.
How long does a refund take?
Approved refunds are normally issued to the original payment method within 10 business days after receipt and inspection of an eligible voluntary return. Your payment provider may take additional time; the expected total is generally up to 20 days after inspection. Mandatory legal deadlines still apply.
What if my item arrives damaged or incorrect?
Contact us with your order number, a description of the issue and clear photos where possible. Keep the packaging while the issue is reviewed.
Can I change or cancel my order?
Contact us as soon as possible with your order number and requested change. We will check the order status; a change or cancellation cannot be guaranteed.
Can I correct my delivery address?
Send the correct address and order number as soon as you notice an error. An update may not be possible once the order has shipped.
Choose for your companion.
What does Pawniko sell?
Pawniko offers accessories for dogs and cats: grooming tools, paw-cleaning accessories, feeding essentials and toys. Check each product page for its intended use, available options and suitability for your pet.
Is every product suitable for both dogs and cats?
No. Check the individual product's intended use, size and selected option against your pet's needs.
How do I choose the correct option?
Compare the product description and photos with the selected size, model or accessory. Some listings offer replacement parts separately. The paw trimmer’s “18 mm replacement blade only — no trimmer” option does not include a device.
How do I use feeding accessories?
Use food suitable for your pet, choose an appropriate size and supervise use. Follow the product instructions and remove damaged items. A lick mat is not a chew toy.
How should I clean the products?
Follow the instructions for the specific item. Do not assume it is dishwasher-safe or waterproof unless the product details explicitly confirm this.
Are electrical products compatible with my country?
The EU-plug and 220 V dryers are not currently available to order. The MSP-01 automatic litter box is currently unavailable to order while product and delivery checks are completed. Electrical specifications and operating restrictions must be confirmed before ordering reopens. Check the supplied adapter label and follow the model-specific instructions before use.
We are here for questions.
How do I contact Pawniko?
Email support@pawniko.com or use our Contact page. Include the product name and option for a product question, or the order number for an order enquiry.
Where can I read the privacy policy?
Read our privacy policy or manage your privacy choices.
Ask before you order.
Tell us what you need to know about a product or an order.
Contact Pawniko ↗